Safety & Crisis Protocol

What Juniper is, and isn’t

Juniper is an AI that helps you journal. She is not a person, a therapist, or a crisis counselor, and calls are not monitored live by a person. A Call a Day is for adults 18 and older, and may not be suitable for some minors.

What happens if you mention self-harm or being unsafe

Juniper is designed to notice when someone mentions thoughts of suicide or self-harm, signs of an eating disorder, being hurt by someone, or being a danger to someone else. When that happens, she:

• slows down and responds calmly and with care, without ending the call abruptly;
• doesn’t ask for details about methods;
• shares crisis resources: call or text 988, chat at 988lifeline.org, or call 911 in an emergency;
• offers to end the call so you can reach out right away, and respects your choice.

After the call, we may send you a text with the same resources. That text never includes what you said.

How we detect safety concerns

• Juniper is instructed to recognize safety concerns during the call.
• After each call, the transcript is checked again for anything that was missed.
• During the beta, an authorized team member may review flagged calls to improve how Juniper responds. We are not an emergency service and can’t promise a personal follow-up.
• We test these responses before every update to Juniper.

Reporting

As required by law, we keep a count of how often crisis resources are shared. These counts contain no personal information.

Questions or concerns

Email benton@mylotech.org.